Shipping Policy

Last Updated: 5 August 2026

Thank you for shopping with AuraNFlame. We take great care in preparing and packaging every order to ensure it reaches you in excellent condition.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During promotional periods, festive seasons, or new product launches, processing times may be slightly longer.

Shipping Rates

• Shipping charges are calculated at checkout based on your delivery location and parcel weight.

• Any available free shipping promotions will be clearly stated on our website.

Delivery Time

Estimated delivery times are:

• West Malaysia: 1–3 business days

• East Malaysia: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp (where applicable), allowing you to monitor your parcel’s delivery status.

Incorrect Shipping Information

Please ensure that your shipping address, contact number, and recipient details are accurate before completing your order.

AuraNFlame is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Failed Delivery

If a parcel is returned to AuraNFlame due to an incorrect address, failed delivery attempts, or an unclaimed parcel, the customer will be responsible for the cost of reshipping the order.

Damaged or Missing Parcels

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your parcel.

Please include:

• Your order number

• Clear photographs of the parcel and damaged item(s)

• A brief description of the issue

We will investigate the matter and provide an appropriate solution as soon as possible.

Lost Parcels

If your parcel is confirmed lost by the courier, AuraNFlame will assist in filing an investigation with the courier company. Once the investigation is completed, we will arrange a replacement or refund where applicable.

International Shipping

International shipping may be available for selected countries. Shipping fees, delivery times, customs duties, taxes, and import charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our official email, WhatsApp, or social media channels.