Privacy Policy

Effective Date: 6 August 2026

Welcome to AuraNFlame – Gift & Wellness (“AuraNFlame”, “we”, “our”, or “us”).

AuraNFlame is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, create an account, purchase our products, or use our services.

By accessing or using www.auranflame.com, you agree to the practices described in this Privacy Policy.

1. About AuraNFlame

AuraNFlame – Gift & Wellness is an online store offering premium handmade soy candles, home fragrance products, wellness items, and gift collections.

Our website allows customers to:

• Browse and purchase products
• Create customer accounts
• Track orders
• Save shipping addresses
• Manage their account
• Sign in using Email, Google, or Facebook
• Receive order updates and promotional communications (where consent is provided)

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address
• Company Name (if applicable)

Order Information

• Products purchased
• Order history
• Shipping information
• Transaction records
• Purchase preferences

Technical Information

• IP Address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Cookies
• Referral sources

3. Google Sign-In

AuraNFlame provides customers with the option to sign in securely using their Google account.

When you choose Sign in with Google, we may receive the following information from your Google account:

• Full Name
• Email Address
• Google User ID
• Profile Picture (if available)

This information is used only to:

• Create your AuraNFlame account
• Authenticate your identity
• Allow secure login
• Improve your shopping experience
• Associate your orders with your account

AuraNFlame does not:

• Read your Gmail
• Access Google Drive
• Access Google Photos
• Access Google Calendar
• Access Contacts
• Read your emails
• Modify your Google Account
• Post on your behalf

Google Sign-In is used solely for authentication purposes.

4. Facebook Login

AuraNFlame also offers customers the option to log in using their Facebook account.

When you choose Continue with Facebook, we may receive:

• Full Name
• Email Address
• Facebook User ID
• Profile Picture (if available)

This information is used only to:

• Create your AuraNFlame customer account
• Authenticate your identity
• Enable secure login
• Improve your shopping experience

AuraNFlame does not:

• Access your Facebook messages
• Post on your timeline
• Read your private information
• Access your friends list (unless specifically authorised)
• Manage your Facebook account

Facebook Login is used solely for authentication purposes.

5. Payment Information

Payments are securely processed by trusted third-party payment providers.

AuraNFlame does not store your credit card numbers, debit card information, or banking credentials on our servers.

6. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products
• Verify customer identity
• Create and manage customer accounts
• Process payments
• Respond to customer enquiries
• Provide customer support
• Improve website performance
• Prevent fraud
• Maintain website security
• Comply with legal obligations

With your consent, we may also send:

• Promotions
• New product announcements
• Gift ideas
• Seasonal collections
• Wellness tips
• Exclusive member offers

You may unsubscribe at any time.

7. Cookies

AuraNFlame uses cookies and similar technologies to:

• Remember your shopping cart
• Keep you signed in
• Save website preferences
• Improve website functionality
• Analyse website traffic
• Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function correctly.

8. Sharing Your Information

AuraNFlame respects your privacy.

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary, including:

• Payment gateway providers
• Shipping and courier companies
• Website hosting providers
• Email service providers
• Website analytics providers
• Government authorities where required by law

These providers are required to protect your personal information.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

• Unauthorised access
• Disclosure
• Misuse
• Alteration
• Loss
• Destruction

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

10. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Maintain customer accounts
• Provide after-sales support
• Comply with tax and legal requirements
• Resolve disputes
• Enforce our agreements

11. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Withdraw consent for marketing communications
• Request deletion of your account, where legally permitted

You may also revoke Google or Facebook access at any time through your Google Account or Facebook Account settings.

12. Third-Party Services

Our website uses trusted third-party services including:

• Google Sign-In
• Facebook Login
• Payment gateways
• Shipping providers
• Google Analytics
• Google reCAPTCHA (if applicable)

These services have their own privacy policies, and AuraNFlame is not responsible for their practices.

13. Children’s Privacy

AuraNFlame does not knowingly collect personal information from children under the age of 18 without parental or guardian consent.

If such information is discovered, it will be removed promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

We encourage you to review this Privacy Policy periodically.

15. Compliance with Malaysian PDPA

AuraNFlame is committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

We collect, process, store, and use personal data only for legitimate business purposes and implement appropriate security measures to safeguard your information.

16. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

AuraNFlame – Gift & Wellness

Website: https://www.auranflame.com

Email: hello@auranflame.com

Contact Form: https://auranflame.com/contact/

17. Google & Facebook Authentication Disclosure

AuraNFlame uses Google OAuth and Facebook Login solely to authenticate users and simplify the account registration and login process.

We only request basic profile information required to identify you, including your name, email address, and profile picture (where available). We do not request access to your Gmail, Google Drive, Google Photos, Facebook messages, friends list, or other personal content.

Your authentication data is used exclusively for account creation, login, order management, and customer support. We do not sell or share this information with third parties for advertising purposes.

By choosing to sign in with Google or Facebook, you also agree to the respective privacy policies and terms of those providers.

Last Updated: 6 August 2026