We stand behind the quality of our products and provide support for eligible refunds and returns
Refund & Return Policy
Last Updated: 5 August 2026
At AuraNFlame, we take pride in creating high-quality handmade products. Every item is carefully inspected before it is shipped. If you experience an issue with your order, we’re here to help.
Returns
Due to the handmade nature of our products and for hygiene and safety reasons, we do not accept returns for:
Change of mind.
Incorrect product selection.
Opened or used products.
Products with scents that do not meet personal preference.
Returns are only accepted if:
You received the wrong item.
Your item arrived damaged during delivery.
The product has a manufacturing defect.
Return Request
To request a return or exchange, please contact us within 3 days of receiving your order.
Please provide:
Your order number.
Your full name.
Clear photographs of the product and packaging.
A brief description of the issue.
Claims submitted after this period may not be eligible for a return or refund.
Refunds
If your refund request is approved:
Refunds will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
Where possible, AuraNFlame will replace:
Incorrect items sent.
Damaged products.
Products with verified manufacturing defects.
Replacement items are subject to stock availability. If a replacement is unavailable, a refund or store credit may be offered.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
Opened room sprays.
Opened yoga mat sprays.
Opened pillow sprays.
Opened car diffusers.
Used candles.
Used soaps.
Gift cards or promotional vouchers.
Clearance or final sale items (unless defective).
Damaged Orders
If your order arrives damaged:
Take clear photographs of the damaged product and packaging.
Contact us within 48 hours of receiving your parcel.
Do not dispose of the packaging until your claim has been reviewed.
We will assess your claim and work to provide an appropriate solution as quickly as possible.
Order Cancellations
Orders may be cancelled only before they have been packed or shipped.
Once an order has been dispatched, it cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact AuraNFlame through our official email, WhatsApp, or social media channels. Our team will be happy to assist you.