FAQ

Frequently Asked Questions

1. What are AuraNFlame candles made from?

Our candles are handcrafted using premium natural soy wax. For selected pillar candles, we also use natural wax blends such as beeswax, soy wax, and palm wax. We pair them with highquality fragrance oils, carefully selected to provide a clean, long-lasting, and luxurious scent experience.

2. How long do your candles burn?:
   Burn time varies by candle size.
   • Mandala Tin Candles:Mandala tin candle (65g) around 10 hours.
   • Small Candles 70g:Small candle (70g) up to 12 hours
   • Medium Candles 100g:Medium candle (100g) up to 18 hours
   • Classic Candle 150g:Classic candle (150g) up to 30 hours
   • Healing crystal Candle 130g:Healing crystal Candle (130g) up to 25 hours
   • Emperor Candle 270g:Emperor Candle (270g) up to 60 hours.
     Actual burn time may vary depending on usage and care.

3. How can I make my candle last longer?

• Trim the wick to 5mm before each burn.
• Allow the wax to melt evenly across the surface during the first burn.
• Avoid burning your candle for more than 4 hours at a time.
• Keep away from drafts and direct sunlight.

4. Are your products handmade?

• Yes. Every AuraNFlame product is thoughtfully handcrafted in small batches to ensure
  exceptional quality and attention to detail.

5. Do you offer custom or personalised gifts?

• Yes. We offer personalised candles and customised gift sets for birthdays, weddings, corporate events, festive celebrations, and other special occasions.

6. Do you provide corporate gifting?

• Absolutely. We offer premium corporate gifting solutions, including customised branding, personalised packaging, and bulk orders tailored to your business or event.

7. Do you ship throughout Malaysia?

• Yes. We deliver across Malaysia. Shipping charges and delivery times will be calculated during checkout.

8. How long will my order take to arrive?

• Most orders are processed within 1–3 business days. Delivery typically takes 1-3 business days, depending on your location.

9. Do you ship throughout Malaysia?

• Yes. We deliver across Malaysia. Shipping charges and delivery times will be calculated during checkout.

10. Can I return or exchange my order?

• If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it.
  We’ll work with you to resolve the issue as quickly as possible.

11. Are your fragrances safe for pets?

• While our products are made with high-quality ingredients, pets can be sensitive to fragrances.
  We recommend using scented products in well-ventilated areas and consulting your veterinarian
  if you have concerns.

12. Do you offer wholesale opportunities?

• Yes. We welcome enquiries from retailers, boutiques, event planners, and businesses interested
  in stocking AuraNFlame products.

13. How can I contact AuraNFlame?

• You can reach us through our Contact Us page, email, or WhatsApp. Our team is always happy
  to assist with product enquiries, orders, and custom gifting requests.
  
  Still Have Questions?
  Can’t find the answer you’re looking for? We’d love to help. Contact our friendly team, and we’ll
  get back to you as soon as possible.