Terms & Conditions

Last Updated: 5 August 2026

Welcome to AuraNFlame. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

AuraNFlame offers handcrafted home fragrance and wellness products. By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Products

• All products are handcrafted with care.

• Due to the handmade nature of our products, slight variations in colour, scent, appearance, or packaging may occur.

• Product images are for illustration purposes only. Actual colours may vary depending on your device’s display.

3. Pricing

• All prices are listed in Malaysian Ringgit (RM).

• Prices are subject to change without prior notice.

• Promotions and discounts cannot be combined unless otherwise stated.

4. Orders & Payment

• Orders will only be processed after full payment has been received.

• AuraNFlame reserves the right to refuse or cancel any order due to pricing errors, suspected fraud, or stock availability.

• If an order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

• Delivery times are estimates and may vary depending on your location and courier service.

• AuraNFlame is not responsible for delays caused by couriers, weather conditions, or unforeseen circumstances.

• Customers are responsible for providing accurate shipping information. Additional shipping charges due to incorrect addresses may apply.

6. Returns & Exchanges

We want you to be happy with your purchase.

Returns or exchanges are accepted only if:

• You received the wrong item.

• Your item arrived damaged.

• The product has a manufacturing defect.

Please contact us within 3 days of receiving your order with clear photos of the issue.

Due to hygiene and safety reasons, we are unable to accept returns or exchanges for used or opened products unless they are defective.

7. Product Usage

Our products are intended for external use only.

Customers should:

• Read all usage instructions before use.

• Keep products away from children and pets.

• Avoid contact with eyes.

• Discontinue use if irritation occurs.

• Store products in a cool, dry place away from direct sunlight.

AuraNFlame shall not be held responsible for any misuse of our products.

8. Allergy Disclaimer

Our products may contain essential oils, fragrance oils, botanical ingredients, or other natural ingredients.

Customers with allergies or sensitivities should review the ingredient list carefully and perform a patch test where appropriate before use.

9. Intellectual Property

All content on this website, including our logo, brand name, product descriptions, images, graphics, and designs, belongs to AuraNFlame and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

AuraNFlame shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

Our maximum liability shall not exceed the purchase price of the product.

11. Privacy

Any personal information collected during your purchase will only be used for order processing, customer service, and communication. We do not sell or share your personal information with third parties except where required to fulfil your order or by law.

12. Changes to These Terms

AuraNFlame reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes become effective once published on our website.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our official email, WhatsApp, or social media channels.